Afterpay FAQs

How does Afterpay work?

Afterpay enables merchants to offer ‘buy now, pay later’ service that doesn’t require customers to enter into a traditional loan or pay upfront fees or interest. The product is completely free for customers who pay on time. Customers can also use Afterpay to pay for their purchase in 4 installments over time.

How do fans pay using Afterpay?

When Afterpay appears at checkout, fans can simply choose Afterpay as their payment method. If it’s their first time using Afterpay, they’ll be prompted to provide payment details as usual to complete their purchase. Once their first order is approved, an Afterpay account is created. Please note: only US based fans will be able to use Afterpay at checkout for now. 

To buy again with one click, they’ll need to visit Afterpay or download the app to set up a password. Then, when they come back to buy your products again, all they’ll need to do is login to Afterpay at checkout to complete payment.

Can I order a sample and pay with Afterpay?

No, Afterpay is not currently available for sample purchases.

Will Afterpay purchases affect my payouts?

No, your payouts will work exactly the same. If your fans use Afterpay, you’ll be able to request payouts as usual and on-time.

How do refunds work for fans?

Same as usual. If a fan returns an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with. Learn more.

What happens if fans don’t pay on time?

Afterpay is a free service when you pay on time. There are no upfront fees charged or any interest incurred.

The only fees that may be incurred by shoppers are late fees (i.e. they don’t pay for your products within the allocated time frame). Late fees for shoppers in the USA are capped at 25% of the order value. 

Does Spring offer support if fans are having trouble with Afterpay? 

Consider this payment method like Paypal or credit card. If fans have issues or questions about Afterpay, they should contact Afterpay directly.