Frequently asked

questions

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Almost anything. You can create both digital and physical products by heading to the launcher.

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Spring for creators is free to use. You set your selling price and keep 100% of the profit. Spring’s fee is included in the base cost of the product. For example, if the ‘base cost’ of a t-shirt is $10 and you set the selling price as $24, you would keep $14 in profit. Visit the launcher to see the base cost of each product.

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Please note shipping timelines are usually faster than indicated below.

US Fulfillment*

  • Domestic standard shipping: 9 – 12 business days
  • International standard shipping: 12 – 15 business days
  • Rush (Domestic): 4 – 5 business days

* For International shipping, we do not track packages once they reach their destination country.

EU Fulfillment*

  • UK, France, Germany, Netherlands and Sweden: 7 – 12 business days
  • Rest of EU countries: 10 – 16 business days
  • Rest of world: 15 – 22 business days
  • Rush UK: 3 – 4 business days
  • Rush EU: 3 – 4 business days

* Tracked shipping is not available for EU fulfilled orders at this time.

Learn more about shipping here.

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Learn how to navigate and use all the tools in your dashboard here.

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Each product sold goes through a series of quality assurance checks to ensure the best experience for creators and their fans.

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All product suppliers are asked to comply with an ethical code of conduct that covers health and safety regulations, labor and human rights laws, and ethical business practices. Spring prioritizes suppliers who offer eco-friendly products or use practices that reduce environmental impact.

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Accepted payment methods are credit/debit cards or PayPal. Supported currencies include USD, GBP, EUR, CAD, and AUD. 

 

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Yes, you can add team members within the “Settings” section of your dashboard. Team members can help you control, manage, and access your Spring account.

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You can archive your listing by selecting the trash icon next to the listing you would like to remove within your dashboard. You can also remove specific products from existing listings. Learn more here.

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If you see a design that is offensive or problematic please report it using the ‘Report this listing’ link. The link is located directly below the “Add to cart” button. Once reported our legal team will review the listing within 24 – 48 business hours and take action accordingly. Learn more here.

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Visit our resource center for advice on where and how to get started.

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Visit the ‘payouts’ tab in your dashboard and select ‘get paid’. Once you’ve connected your payment method (PayPal or Payoneer) and have got your first sale, you can request a payment. Requests are processed within 1 – 7 working days. Creators can request a payout within 24 – 48 hours of a listing’s print cycle ending, once orders are dispatched. Pending payouts worth less than $100 can be requested every 3 days. It’s best to group your payouts and request more funds at one time. Learn more here.

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Digital products are non-physical assets sold by means of a downloadable link online. They can be anything from a e-service, e-book, digital event, printable product, and much more.

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You can add digital products to your Spring store for free. When you make a sale, a 20% processing fee and a $0.40 transaction fee will be applied. For example, if you’re selling Lightroom Presets for $10, you’ll earn $7.60 in profit for each sale ($10 – $2.40).  Remember, you’re in full control of your profit margins and can adjust the selling price at any time. Learn more here about how digital products work.