Creator Experience Team

In Contact, Creator Resources, Creator Support by Luiza Jordan December 9, 2020

Spring is here for creators. With a friendly team of support agents dedicated to assisting you to thrive and continue to grow. Contact our creator support team at any time to ask questions or ask for help. To contact our team, all you need to do is email If you’re contacting us regarding a listing, be sure to include the listing URL in your message and explain how we can help. If you’re having issues on the site or with any of your Spring tools, it’s always helpful to also include screenshots and a description. 

Creator Support services include:

  • Answering questions related to selling with Spring
  • Recording bugs for our tech team to investigate
  • Anything else that is directly related to your listings or your Spring account

You may find the answer you’re looking for on our FAQ page too.

Creator support hours & availability

Our creator support team is available 5 days a week, between Monday – Friday 8:30AM – 9:00PM EST.

Email Support

We aim to answer all messages sent to within 24 business hours. When you contact the Creator Support Team via email, you should receive an auto-reply email containing your case number. If you do not receive an email with your case number, this could mean we have not received your email (please check your spam box to see if the auto-reply message was sent there). If you do not receive an auto-reply message within an hour, please try resending your message.

Social support for creators 

We’ve got dedicated social media platforms especially for creators. That way, whenever you have a question or a query, you can reach out to us directly. 

Twitter support for creators: @spring_help

Facebook: @springhelp

Live Chat Support

You can access live chat simply through landing on your dashboard. The chat box should appear in the right hand corner of the screen within 2 minutes. 

Support hours and availability for your fans 

Don’t forget we also offer top quality support for your fans. If your community has questions or needs assistance with their order please direct them to one of the following resources, our team will be happy to assist them.

Live chat for fans: Live chat assistance is available for fans 5 days a week. Chat assistance can be accessed on the Creator’s Store front or the buyer FAQ site. The chat box will show as soon as an agent becomes available.

Email support: Fans can contact our team by submitting a request via this form or by emailing us directly via aim to respond to all enquiries within 1- 2 business days.

Social support: Customers can tag our Twitter and Facebook accounts for assistance.   

Twitter support channel: @spring_help

Facebook: @springhelp