Ordering samples
Why order samples?
Create content by ordering samples and watch sales double. It’s a no-brainer. See how other creators use their samples to promote products on our socials, learn the benefits and see our top FAQ’s below.
How to order samples
- Log into your Spring account and head to the Listings section of your Dashboard
- Click the “Order a sample” button next to the listing and choose products and colors to order
- Proceed to checkout
Using samples in promotional content
Posting content that shows yourself sporting or using your own products is key. For all types of creators, showing off the quality of your products and your designs help to increase sales as well as establish your personal brand. Set up your own DIY photoshoot and style your designs in a way that feels right for your content. Always be sure to include a link to your product, or take advantage of our Platform Integrations.
Base cost
Enhancing your freedom and ability to create, share, and earn with ease—product quality is our top priority. We are constantly reviewing the material, feel, appearance of the products we offer, as well as ensuring optimal surfaces for printing. As a creator on Spring you’re able to order samples of your products at base cost. This means you’ll get the product for the minimum price.
Order tracking
Visit this link and enter your order number (included in your confirmation email) to check the status of your order, edit the shipping address or cancel your sample order.
Order recovery
Visit this link and enter the email address you used to place your sample order. If you’re still having trouble locating your order please contact fanhelp@spri.ng—be sure to include the name the order is placed under, shipping address, and email address.
Shipping
Shipping costs vary based on the item you’re purchasing. You can preview shipping costs before completing checkout. Below you will find shipping timelines based on delivery location.
US Fulfillment*
- Domestic standard shipping: 9- 12 business days
- International standard shipping: 12 -15 business days
- Rush (Domestic): 4 – 5 business days
* For international shipping, we do not track packages once they reach their destination country.
EU Fulfillment*
- UK, France, Germany, Netherlands and Sweden: 7 – 12 business days
- Rest of EU countries: 10 – 16 business days
- ROW: 15 – 22 business days
- Rush UK: 3 – 4 business days
- Rush EU: 3 – 4 business days
* Tracked shipping is not available for EU fulfilled orders at this time.
Quality guarantee
If for any reason you’re not fully satisfied, we’re here to make things right. Please make sure to contact fanhelp@spri.ng within 30 days of receiving your order. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.