Fulfillment and Shipping Times

In Creator Resources, Shipping and Delivery by Eboni Bright December 9, 2020

Fulfillment Guarantee

Fulfillment time is the time it takes to produce an order and prepare it for shipment. We guarantee to produce all orders and provide a shipping tracking number within 10 business days of the order date. Please note that fulfillment time doesn’t include the time it takes for an order to be delivered. To check your order status, view tracking information, or make changes to your order, visit https://teespring.com/track and enter the order number provided in the order confirmation email.

If a shipping tracking number is not assigned to your order within 10 business days of the order date, we will refund the shipping fees associated with the order. To request a refund, please contact Support here. To ensure you receive the quickest support possible, please enter your contact information, order number and select “I have a question about my order” as the contact reason.

Please note that the 10-day fulfillment guarantee does not apply to pre-order products.

Shipping Availability

Due to their current status, we have temporarily stopped shipping to the following countries:

  • Belarus
  • Honduras
  • Iran
  • Russia
  • Ukraine
  • Yemen

NOTE: Normal delivery times will still apply when shipping to all other countries.

Estimated Shipping Timelines 

Shipping time is the time it takes for an order to be delivered once it’s been produced and handed over to the carrier for delivery. Please keep in mind that the shipping times below are estimates, not guarantees. The estimated delivery times are based on business days and do not include weekends or holidays. . 

Timeframes for shipping vary and depend on a few key factors: 

  • Standard or Rush shipping.
  • The location the order is shipped from, and where it will be delivered to.
  • The monetary value of your order. Higher valued orders can potentially have larger quantities which take longer to print and can impact the delivery timeframe. 
  • The type of products ordered. Orders with multiple types of products may come from different printers because they specialize in specific print-on-demand products. This means your order can arrive in separate packages, at different times, and from different countries. 

You can track your order here to see what your shipping status is. 

Estimated Shipping timelines: US-bound orders

US-bound orders are estimated to arrive within 4 – 7 business days once the order has been produced and handed over to the carrier for delivery.

Rush shipping is also available for orders that are produced and shipped within the Continental US. An option for Rush shipping will be displayed for eligible items at checkout. Rush orders are estimated to arrive within 4-5 business days once the order has been produced and handed over to the carrier for delivery. 

Estimated Shipping timelines: EU-bound orders

  • UK-bound orders are estimated to arrive within 7 – 12 business days following production.
  • For France, Germany, Netherlands, Sweden orders are estimated to arrive within 7 – 12 business days following production.
  • For all other countries within Europe, orders are estimated to arrive within 10 – 16 business days following production.

Please note that tracking is not available for orders fulfilled and shipped from the EU. 

For international orders shipped from the US, we do not track packages once they reach their destination country.

How do I know if my order is fulfilled in the EU or US?

Normally the fulfillment region is determined by the delivery address. You can identify the fulfillment region by clicking on “Delivery Details”  on the product listing page. 

Shipping Costs

Shipping fees are calculated at checkout and are based on the weight of the order, the number of packages needed to fulfill the order, the location the order is shipped from and the delivery location. To get an accurate price quote for shipping, please add the items you want to your cart and proceed to checkout, then select your shipping destination country from the checkout’s drop-down menu. 

Orders shipping internationally from a third-party fulfiller based in the United States may be subject to pay fees for delivery, such as customs charges, duties, VAT’s or other fees. 

Fans should check in with their local laws regarding any taxes or fees they may have to pay once the order arrives. Local postal services may also require a fee for the completion of delivery. These fees, like customs fees and taxes, are not included in any calculated shipping charges, and we’re not able to calculate the amount you may be charged for customs on our end of things. We are also not able to mark any orders as ‘gifts’ nor are we able to adjust the price declared on an order. We do not issue any refunds for customs fees, shipping, or the cost of an order should your customer refuse to pay the customs fees.

Shipping Cut Off Dates

As a general rule, Creators should use the estimated fulfillment and shipping timelines above to calculate the last day to ship for on-time delivery and share this cut off date with their Fans. Once the standard shipping cut off date has passed, Fans will have the option to select Rush shipping for eligible products at checkout. With Rush shipping, you don’t have to end the print cycle by a certain date—but Fans will need to place their order and select Rush shipping by the cutoff date to receive expedited fulfillment. Learn more about ending print cycles here.